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Nineline HotlineThe Covenant House NINELINE makes it possible for young people throughout the United States and its territories to gain immediate access to Covenant House crisis and counseling services.
Introduced in 1987, the Covenant House Nineline (1-800-999-9999) is a free, confidential crisis hotline that operates 24 hours a day, 365 days a year. The Covenant House NINELINE also is available on the Internet at www.NINELINE.org where young people can submit questions via e-mail or participate in forums monitored by NINELINE counselors.
The young people and their care-givers who call Covenant House NINELINE do so for any number of tragic reasons: some young people call from the streets seeking urgent and immediate help; other young people call from home seeking intervention in situations where there is physical, emotional, or sexual abuse; many times a young person calls because he/she is contemplating suicide. In addition to providing critical help to young people in need, the Covenant House NINELINE also is a resource for parents seeking guidance about difficult family situations or for those looking for a runaway child. Covenant House NINELINE counselors utilize a database of more than 30,000 social service and child welfare agencies so callers can be connected with immediate assistance no matter the state or territory from which a call originates. |
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Meet Nineline Director, Gil Ortiz
Q. What are the most common problems young people call the Nineline with? A. The most common problems young people call with are family problems and interpersonal relationships (peer problems). Also, young people calling with concrete needs such as food, clothing or shelter. Those three: concrete needs, family problems, and interpersonal relationships are the biggest issues young people call us about. Some trends are that substance abuse problems and mental health issues are becoming a bigger issues for callers. The biggest mental health issues are depression and anxiety. We saw a rise in these two after 9/11. Q. What do you see as the role of the Nineline? A. I see the Nineline as a lifeline for youth and families that need immediate assistance regarding a crisis and a sympathetic ear for youth and families dealing with on-going difficulties in their lives. |
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